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Privacy Policy

Last Updated: October 2, 2026

We are committed to protecting your privacy. This Privacy Policy explains what information PIMAM collects, why, who it is shared with, how long it is kept, and how to exercise your rights. PIMAM is published by Bulles d'Esprit.

1. Information Collected

Depending on the features you use, we process the following information:

  • Account: your name or nickname, email address, language and time zone. You can sign in with email and password, with Apple or with Google. You can also try the app without an account: an anonymous technical identifier is then created.
  • Your pets: name, species, sex, date of birth and photo; the care tasks you schedule or complete; weigh-ins; the health record (vaccines, treatments); the medical file (veterinarian, insurance, allergies, notes).
  • Memories: the photos you add to a pet's album, with their date and optional caption. Photos are reduced on your phone before being uploaded.
  • Guardians: when you invite someone to look after a pet with you, they can see that pet's information, including its memories, and add to them.
  • AI assistant: the messages you write to it and, when you ask about a pet, information about that pet (name, species, age, sex, latest weights, recent health history, allergies and medical notes). Your conversation history is kept on your device.
  • Subscription: your Premium status. Payment is handled by Apple or Google: we do not receive your card or payment details.
  • Notifications: a device identifier, linked to your account identifier, so we can send you care reminders.
  • Technical measurements: a small number of usage events (for example creating a pet or completing a task) and crash reports, linked to your account identifier. They are designed to contain no pet names and no free text.
  • TikTok (optional): see section 4.

2. Use of Information

We use this information to:

  • provide the app: manage your pets, their care, health, weight and memories, and share them with your guardians;
  • send you the reminders and notifications you have enabled, as well as account-related emails (for example the welcome email);
  • answer your questions through the AI assistant;
  • manage your Premium subscription;
  • measure usage and stability so we can improve the app;
  • reply when you contact our support.

3. Sharing and Service Providers

We do not sell your information. We use providers who process it on our behalf:

  • Supabase: hosting of the database, photos and authentication (servers located in Germany, European Union);
  • RevenueCat, Apple and Google: subscription and payment management;
  • OneSignal: sending notifications;
  • Google Firebase (Analytics and Crashlytics): usage measurement and crash reports;
  • Mailjet: sending emails;
  • DeepSeek: provision of the AI assistant. Your messages and the pet context described in section 1 are sent to it by our server when you ask a question; the app never calls it directly.
  • The people you invite: your guardians can see the information of the shared pet.

4. Optional TikTok Account Link

If you wish, you can link your TikTok account to your PIMAM account to share a video of your pet on TikTok. This link is entirely optional and specific to each user.

  • What we receive from TikTok, with your authorization: your TikTok identifier, display name and profile picture, and the access tokens that allow publishing on your behalf. We do not read your existing videos, your followers or your messages.
  • Where they are kept: tokens stay on our servers, protected and inaccessible from the app. They are never displayed or shared with other users.
  • What we do: show your TikTok name in the app and publish the video you chose to your account, only after you tap “Post”, with the privacy settings you chose yourself. We never post without your knowledge.
  • The video is sent directly from your phone to TikTok. PIMAM does not keep it.
  • Ending it: you can disconnect TikTok at any time in the app (Profile), or remove the authorization in TikTok's settings. We then delete the tokens. Deleting your PIMAM account also removes this link.
  • TikTok processes your information under its own privacy policy, for which it is responsible.

5. Transfers Outside the European Union

Some of our providers (for example RevenueCat, OneSignal, Google, Mailjet, DeepSeek and TikTok) may process information outside the European Union. Where this is the case, such transfers are covered by the mechanisms provided for by applicable law.

6. Retention and Deletion

  • Your account: you can request its deletion from your profile. It is permanently deleted, with all its data, after 30 days; you can cancel the deletion by signing in again before then.
  • Trial accounts without registration: they are deleted with their data after 30 days if you do not convert them into an account.
  • Pets and memories: deleting a pet or a memory also deletes its photos.
  • Assistant history: it is stored on your device and disappears with the app.

7. Your Rights

You have the right to access, rectify, erase, restrict, object to and port your data. You can edit your information in your profile, turn off notifications and emails in your settings, and delete your account from the app. To exercise your rights or ask a question, contact us at [email protected]. You may also lodge a complaint with your data protection authority (in France, the CNIL: cnil.fr).

8. Security

Your data is stored with Supabase under strict access rules: only you and the guardians you invited can access a pet's information. Photos are stored in private spaces, reachable only through temporary links. Third-party service keys and tokens stay on our servers and are never present in the app.

9. Cookies and Tracking Technologies

The app does not use cookies. The technical measurements described in section 1 are the only tracking technologies used.

10. Changes

We may update this policy, for example when a feature is added. The update date is shown at the top of this page.

11. Contact

For any privacy question, contact us at [email protected] or through our support service at https://support.pimam.com.